Settings & Account
Subscription and Billing
Understand the Basic and Pro plans, the 30-day trial period, and how to manage your payment method via Stripe.
Subscription and Billing
Manage your plan, payment method, and understand the billing cycle of ProTerapia.
Available Plans
| Basic | Pro | |
|---|---|---|
| Base Price | R$69/month | R$129/month |
| Per Additional Therapist | R$29/month | R$49/month |
| Assistants | Unlimited (free) | Unlimited (free) |
| Annual Discount | 2 months free | 2 months free |
What Changes Between Plans
The Basic plan includes all essential features: calendar, patients, sessions, finance, multi-user, notifications, and i18n.
The Pro plan adds everything from Basic plus:
- Tera Patient Assistant (WhatsApp)
- Tera Therapist Copilot
- Tera Proactive Agent (reminders, rescheduling, follow-up on absences)
- WhatsApp Business Integration
- Tera Knowledge Base
Trial Period
All new accounts start with a 30-day free trial with full access to the Pro plan:
- No credit card required
- Access to all features, including Tera
- Reminder notifications on the 20th, 25th, and 28th
At the end of the trial, choose between Basic or Pro and add a payment method.
Managing Your Subscription
- Go to Settings > Subscription
- View your current plan, status, and next payment date
- Use the Billing Portal (Stripe) to:
- Update payment method (credit card)
- View invoice history
- Download receipts
- Change the plan (upgrade or downgrade)
Subscription Lifecycle
| Status | Description | Access |
|---|---|---|
| In Trial | 30 days free | Full (Pro) |
| Active | Payment up to date | Full (as per plan) |
| Pending Payment | Payment failure (Stripe retries for ~2 weeks) | Full, with warning |
| Grace Period | 3 days after trial expiration or final payment failure | Full, with persistent warning |
| Blocked | No payment | Read-only |
| Cancelled | Cancellation requested | Full until the end of the paid period |
Read-Only Mode (Blocked)
If your account enters blocked mode due to non-payment:
You CANNOT:
- Create, edit, or delete appointments, patients, or sessions
- Use Tera (any mode)
- Change clinic settings
- Invite new users
You CAN STILL:
- View all existing data
- Export data (LGPD right to portability)
- Update payment method and reactivate
- Manage your profile
Cancelling Your Subscription
- Go to Settings > Subscription
- Click on Cancel Subscription
- Confirm
After cancellation:
- You retain full access until the end of the paid period
- After this period, the account enters read-only mode (blocked)
- Your data is retained for 90 days
- After 90 days, the data is anonymized according to LGPD
To reactivate, simply add a payment method at any time before data anonymization.
Billing Questions
If you have issues with billing or payments, contact us via the support chat (icon in the bottom right corner) or send an email to suporte@proterapia.com.br.